Privacy Policy

Effective date: July 27, 2026 · Last updated: July 27, 2026

Welcome to HelloGemini (“we”, “us”, “our”, or the “Service”). We respect your privacy and are committed to handling personal information transparently and securely. This Policy explains how we collect, use, store, share, and protect your data.

This page is a product and website privacy notice and is not legal advice. If you have questions about data processing, please contact us using the details below.

1. Scope

This Policy applies to:

Our website at https://hellogemini.cc and its pages
The HelloGemini desktop client and related services
Information you provide when contacting us via Telegram, WhatsApp, or similar channels

2. Information We Collect

2.1 Information you provide

Account details such as email, username, login credentials, plan and top-up related information
Contact details and messages you voluntarily send to support
Preferences such as language, translation settings, and proxy configuration

2.2 Information generated while using the Service

Session state, account connection status, and usage logs needed for multi-platform messaging management
Message text processed to deliver AI translation and smart replies (see Section 5)
Product telemetry such as feature usage, error logs, and diagnostics

2.3 Website and marketing data

Device and browsing data: IP address, browser type, pages visited, referrer, approximate location
Ads and attribution data: UTM parameters and ad click identifiers (e.g., Google Ads conversion tracking)
Temporary session storage used for attribution analysis

3. Data Hosting on Google Firebase

HelloGemini primarily hosts user and business-related data on Google Firebase (part of Google Cloud). This may include:

Firebase Authentication for sign-up, sign-in, and identity verification
Cloud Firestore / Realtime Database for user settings, app state, and business data
Cloud Storage for application-related files when needed
Firebase cloud functions and security rules for service logic and access control

Google acts as a hosting/processing provider and handles related technical data under its terms and privacy policy. See:

4. How We Use Information

Provide, maintain, and improve multi-account messaging, translation, and smart-reply features
Authenticate accounts, process billing, deliver support, and protect against abuse
Analyze website traffic, measure ad performance, and improve the product
Send important service notices (for example, security or account changes)
Comply with applicable laws and respond to lawful requests

5. AI Translation and Third-Party Model Processing

To provide real-time translation and smart replies, relevant text may be sent to third-party AI services (such as Google Gemini / Google AI APIs) for processing. We transmit content only as needed to fulfill your requested features.

Please avoid submitting highly sensitive information in chats that you do not want processed by third parties (for example, full payment card numbers or government ID numbers).

6. Cookies and Similar Technologies

Our website may use cookies, local/session storage, pixels, or similar technologies to:

Enable basic site functionality and session experience
Measure visits and conversions (including Google Ads / gtag)
Analyze traffic sources to improve content and campaigns

You can manage or delete cookies in your browser settings. Disabling them may affect analytics or ad measurement.

7. How We Share Information

We do not sell your personal information. We share data only when necessary:

Service providers such as Google Firebase, Google Ads, and AI model providers for hosting, analytics, and feature delivery
Legal requirements when disclosure is required by law, court order, or regulator
Business transfers in connection with a merger, acquisition, or asset sale, subject to ongoing privacy protections
With your consent in other cases where you explicitly agree

8. Security

We use reasonable technical and organizational measures, including HTTPS/TLS, access controls, Firebase security rules, and least-privilege practices. No internet transmission or electronic storage is 100% secure—please keep your credentials safe.

9. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy. When you delete your account or data is no longer required, we delete or anonymize it, unless a longer retention period is required by law.

10. Your Rights

Subject to applicable law, you may request to:

Access, correct, or delete your personal information
Restrict or object to certain processing
Export portable account-related data
Withdraw consent (without affecting prior lawful processing)

To exercise these rights, contact us using Section 13. We may need to verify your identity before fulfilling a request.

11. Children’s Privacy

The Service is intended for businesses and adults, not for children under 16. If we learn that we collected a child’s personal information without appropriate consent, we will delete it promptly.

12. International Transfers

Because we use Google Firebase and other global cloud services, your information may be processed or stored outside your country/region. We take reasonable steps—through contracts and provider compliance mechanisms—to help ensure appropriate protection.

13. Contact Us

For questions, complaints, or privacy requests:

14. Updates to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. If changes materially affect your rights, we will provide notice in a reasonable manner.

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